by lindstrom1
New Member

my sons phone linked to my account has not has his old number transferred

his old number has not been transferred i have privuded the PAC code already online and it said 5 days ? it has been 9

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: my sons phone linked to my account has not has his old number transferred

Hello @lindstrom1 only customer service or Live Chat online have access to accounts to check the progress of your number transfer:

 

http://ee.co.uk/help/get-in-touch

 

General information on porting your number in to EE can be found here:

 

http://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-numb...

by
EE Community Support Team

Re: my sons phone linked to my account has not has his old number transferred

Hello there @lindstrom1

 

Welcome to the community.

 

Is the old network SIM card still working?

 

Also, is the account on pay as you go or pay monthly?

 

Speak soon, Leanne 🙂

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