by Lucy40
New Member

my mobile is blocked im abroad in spain

I'm in Spain and I have no service. When logging on to my EE app, 'use phone abroad' it shows as blocked. If I have no service how do I unblock this?

I'm here for sixteen days, can anyone help sort this?

Thanks,

Lucy

1 REPLY 1
by
EE Community Support Team

Re: my mobile is blocked im abroad in spain

Hi @Lucy40.

 

Welcome to the community 🙂

 

To enable roaming on your account, you will need to log into your My EE Account online, not the app. 

 

Make sure international and premium calls are enabled too 🙂

 

Jon

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