19-06-2017 06:57 PM
Not to sure if this is the right one. But just found out my ex after giving me back the contract sim actually sold the contract phone. Any ideas how I can track this? And report it?
19-06-2017 07:13 PM
Whos name is the contract in? Yours or your Ex's?
If it is in your name just ring EE to block the phone.
If it is in your Ex's name there is nothing you can do.
19-06-2017 07:26 PM
It was in my name due to her not able to have a contract due to poor credit. We was going to transfer the name after 3 months of her paying me but this never happened. I paid every bill, she paid nothing towards it. When I asked for it back. She cut the SIM card up which was easy to replace, but said she smashed and threw the phone in a river. I now have knowledge she has sold it.
19-06-2017 07:38 PM - edited 19-06-2017 07:39 PM
Thank you for visiting the Community today.
If you contact EE customer service on 150 from any EE phone or 07953966250 from any other phone and they will blacklist the phone, which will prevent anyone else from using it when they insert another SIM into the phone.
19-06-2017 07:41 PM
@Jenbob91 So this was a gift to her. You do not have the legal right to blacklist this device you can not ask for it back as it was a gift to her.
19-06-2017 08:30 PM
@Chris_B is correct. The OP states she/he was paying then for the contract so the phone belongs to her/him.
20-06-2017 08:44 AM
20-06-2017 08:57 AM
Isn't there other sort of legal loop holes here?
The OP got it as a gift as their eX couldn't get a contract.
The ex was paying the Op every month for the price of the contract so wouldn't the law see it as the phone belonged to the ex.
But I do see your point as the OP would be left to pay the contract off so would needed the phone to help pay that contract off.
Just a grey area here really.
20-06-2017 09:33 AM
It can be a grey area.
It's not a gift when there's a contract associated with the device.
The customer mentions that they've been paying all of the bills as well.
So in affect the customers phone has been stolen - if it's in their name and they've been paying for bills.
Thanks - Karen.
20-06-2017 11:37 AM
@Karen_C If the device was a gift then you can not report it lost as the device is not yours even if you pay the bill, I said this to another customer once and got a ticking off for it you are in fact you’ll telling someone to to commit fraud.
You can however pay off the contract.
20-06-2017 02:55 PM
@Karen_C In that case why did I receive a warning from one of the moderators for telling someone todo exactly this. But thanks for the information as this will be very handy to know for future reference.
20-06-2017 11:42 PM
Contractually the OP as the contract owner can do as they see fit with the handset within the terms of their agreement with EE. It is common practice to allow someone else to use a contract/phone somone else owns, as parents do with their kids. The OP can have the phone blacklisted as they are the contract owner.
However in this case the OP ex has sold the phone. If the OP decides to claim on their insurance for a stolen/lost handset but fails to mention his ex and the selling of the handset then this is fraud, if the OP does mention the ex then the claim will likely be declined as it's neither lost or stolen, if he allowed his ex to use it. ( OP need to check their policy for specific exclusions)
The solution is for the OP to blacklist the phone and then issue small claims court proceedings against his ex for the replacement handset cost.