by kylee_elliss
Visitor

my contract runs out but says I can upgrade now, will my old contract auto stop?

My contract runs out in March 2017, it says I can upgrade now. Will my old contract automatically cancel once I upgrade? 

 

Also, will my direct debit be take out straight away?

 

Thank you. 

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: my contract runs out but says I can upgrade now, will my old contract auto s

Hello @kylee_elliss if you upgrade your line directly your direct debit details and billing date will stay the same. Your plan will switch over to the new one automatically once the upgrade has processed where your old one will end. More information on upgrading your phone with EE can be found using this link. :):

http://ee.co.uk/help/accounts-billing-and-topping-up/upgrades
1 REPLY 1
by Profile closed
Not applicable
Solution

Re: my contract runs out but says I can upgrade now, will my old contract auto s

Hello @kylee_elliss if you upgrade your line directly your direct debit details and billing date will stay the same. Your plan will switch over to the new one automatically once the upgrade has processed where your old one will end. More information on upgrading your phone with EE can be found using this link. :):

http://ee.co.uk/help/accounts-billing-and-topping-up/upgrades

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