by aggie2
Explorer

my billing account has been closed/cancelled but i'm still in a contract and pay

when i tried to log in to my tmobile account it says its been cloed/cancelled but I'm

still paying every month for my contract as its a 2 year one.

when i try to register with ee it says my email or phone number is not correct but it is.

i don't know whats going on. was in the ee shop but they say i need to contact customer

service. when i do that they want my email and phone number and say it doesn't work

whats going on?

 

1 SOLUTION

Accepted Solutions
by aggie2
Explorer
Solution

Re: my billing account has been closed/cancelled but i'm still in a contract and

webchat luckily helped to sort out account. all working now.

3 REPLIES 3
by aggie2
Explorer
Solution

Re: my billing account has been closed/cancelled but i'm still in a contract and

webchat luckily helped to sort out account. all working now.

by
EE Community Support Team

Re: my billing account has been closed/cancelled but i'm still in a contract and

Pleased everything is sorted out now for you @aggie2

 

Thanks 

 

Richard

 

🙂

by Foxylady1
Visitor

Re: my billing account has been closed/cancelled but i'm still in a contract and

I have the same issue. I am due an upgrade in May . I pay monthly via Direct Debit. Yet I cannot manage mr account on line

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.