30-09-2017 09:51 PM
my 24 month contract ended in July and i spoke to EE operators about upgrade however no one advised me that i would still have to pay the same monhtly amount until i raised this however over the 24 months the monthly payments cover the cost of the phone however you should advise customers of other options i.e sim only contracts until you deside if you want an upgrade. i am concerned having been a loyal customer for such a long time i feel that i have been treated badly i paid the full amount in August and September which i feel i should have not paid this amount of money. it is the operators responsiblity to inform you of all your options not just about upgrades. i do believe that i should be compensated as if your operators had infomred me i would have opted for a SIM only contract from August
30-09-2017 10:06 PM
@dianeduguid: Mobile phone contracts don't just end. It's just that their min. time expires. Thereafter you are on a rolling month basis.
You agreed the T&Cs. It was also up to you to have read & understood them.
EE monthly fees are not separated into the phone costs & the plan costs. It is up to you to decide whether want to continue on them or find a cheaper way.
01-10-2017 02:12 PM
Hi @dianeduguid and welcome to the community.
I understand your frustration with your issue, any upgrades would have to be requested by yourself.
If you are not happy at how this has been handled please do see our guide on ways to complain.