by blackpoolpaul68
New Member

live chat on line

is there ANY WAY OF CHATTING TO AN ADVISOR ON LINE AS ITS COSTING ME TO RING 

12 REPLIES 12
by Grand Master
Grand Master

Re: live chat on line

@blackpoolpaul68  Live chat is for contract customers only if you’re on pay-as-you-go then you need to call. 

by
EE Community Support Team

Re: live chat on line

Afternoon @blackpoolpaul68

 

Thanks for coming to the community.

 

Is there anything we can help you with on the community?

 

Speak soon 🙂

 

Leanne.

by Mahsa1213 Investigator
Investigator

Re: live chat on line

Hi good evening 

 

by Mahsa1213 Investigator
Investigator

Re: live chat on line

How are you today, besicly I'm an long term loyal customers of ee and just run out of my bundle so I was wondering is that possible please to have some credit and data as I will receive my benefits another a few days latter so could you please help  me thanks a lots I really appropriate?

by Khan9
Explorer

Re: live chat on line

Hi I’m on monthly contract (24 months ) and I’m abroad but because of corona can’t come back, I came here for a month but now it’s more than a month and may be stay for few more months,

What’s the way to use live chat so can freeze my contract for few months, call cost a lot from abroad and waiting time is too much 

please advise 

by Mahsa1213 Investigator
Investigator

Data2

 
by
EE Community Support Team

Re: live chat on line

Hi @Mahsa1213

 

Welcome to the community. 🙂

 

I recommend speaking to our Mobile Care team. They'll do their best to help you.

 

Chris

by
EE Community Support Team

Re: live chat on line

Hi @Khan9

 

Welcome to the community.

 

Whereabouts in the world are you at the moment?

 

Chris

by TrevorHelen
New Member

Re: live chat on line

We would like  to cancel our service as the premises are not being used under the current situation.

by Grand Master
Grand Master

Re: live chat on line

@TrevorHelen  You need to call customer services to do that as you have to be told the amount you need to pay to terminate the contract. 

by Caitlin1909
Visitor

Re: live chat on line

I can see in my bill on line there is two calls totalling £39.50 which I know nothing about I am an oap been self isolating for two weeks so do not understand such a huge jump in my bill please please help me thank You in advance hope you are all safe and well at EE As you can check my latest bills they are never this high after me being a customer of yours for years 

by
EE Community Support Team

Re: live chat on line

Hi @Caitlin1909,

 

Welcome to the EE Community. 🙂

 

What are the first 4 digits of the numbers?

 

Do they show in your call log on your phone?

 

Thanks

 

James

 

 

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