14-10-2019 08:08 PM
You can only downgrade when your minimum contract term has expired.
15-10-2019 10:11 AM - edited 15-10-2019 10:12 AM
Welcome to the EE Community. 🙂
You are only able to lower your price plan during your contract with EE if you have previously increased your plan and would now like to move back down to your original plan.
If you have increased your plan for extra allowances and would now like a cheaper price plan, please bear in mind that: