by Iaurenegg500
Explorer

i want to down grade

i would like to down grade my contract, is this possible 

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: i want to down grade

Hi @Iaurenegg500 

 

You can only downgrade when your minimum contract term has expired.

 

Thanks




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by
EE Community Support Team

Re: i want to down grade

Hi @Iaurenegg500,

 

Welcome to the EE Community. 🙂

 

You are only able to lower your price plan during your contract with EE if you have previously increased your plan and would now like to move back down to your original plan.  

 

If you have increased your plan for extra allowances and would now like a cheaper price plan, please bear in mind that:

 

 

  • you can only request to move down to your original price plan once.

 

  • the data allowance must be less than your current plan.

 

  • you can only move down price plans if you are in the 2nd half of your contract.

Thanks

 

James

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