by neilmm Investigator
Investigator

how can I check if my existing payg credit has moved to my contract account?

I was told my existing PAYG credit of which i had a considerable amount would move into my new EE contract account when my number moved onto my new contract phone. How can i check if this has happened?

 

Neil

5 REPLIES 5
by Grand Master
Grand Master

Re: how can I check if my existing payg credit has moved to my contract account?

@neilmm   If you can not see it on your contract account you then call customer services to check this.  

by neilmm Investigator
Investigator

Re: how can I check if my existing payg credit has moved to my contract account?

Thank you. Will do.

 

Neil

by
EE Employee

Re: how can I check if my existing payg credit has moved to my contract account?

Do let us know how you get on with @neilmm

 

Cheers

 

Lee

by neilmm Investigator
Investigator

Re: how can I check if my existing payg credit has moved to my contract account?

It was sorted very quickly by having an online chat with a helper/advisor.

 

Very efficient and my credit will be added to my account around the time of my second bill.

 

Neil

by
EE Community Support Team

Re: how can I check if my existing payg credit has moved to my contract account?

Thanks for sharing this @neilmm

 

Really pleased you have the resolution you needed.

 

Richard

 

🙂

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