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chat online service

Rebecca03
Explorer

‎16-08-2019 10:36 AM

Have EE taken away the chat online service?

0 Helpful
8 REPLIES 8
Schockwave
Community Hero
Community Hero

‎16-08-2019 10:56 AM

Hello @Rebecca03 ,

 

Welcome to the community,

 

Chat is still available to mobile customers on a pay monthly contract. If you log-in to your account via the web, when someone is available, live chat will show. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Rebecca03
Explorer
In response to Schockwave

‎16-08-2019 11:24 AM

Hey,

I got hold of them. Thank you for your help.

Rebecca 🙂

Sent from my iPhone
Schockwave
Community Hero
Community Hero
In response to Rebecca03

‎16-08-2019 11:37 AM

@Rebecca03 , You are welcome, glad I was able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne_T
EE Community Support Team
In response to Rebecca03

‎16-08-2019 02:45 PM

Hello @Rebecca03

 

Glad you got the help you needed 🙂

 

Come back to the community anytime!

 

Leanne.

0 Helpful
zinokojie1
Explorer

‎06-01-2022 08:02 AM

Please would like to chat Re; my bill . 

 

0 Helpful
zinokojie1
Explorer
In response to Schockwave

‎06-01-2022 08:04 AM

Done that severally not giving me option to chat online. 

Can not make calls as I am currently abroad on holidays 

 

0 Helpful
Jon_K
Former EE Employee
In response to zinokojie1

‎06-01-2022 08:04 AM

Hi @zinokojie1.

 

Welcome to the community.

 

You can access our live chat team through our Contact Us page or within your My EE Account.

 

Jon

0 Helpful
Jon_K
Former EE Employee
In response to zinokojie1

‎06-01-2022 09:13 AM

Hi @zinokojie1.

 

If you're abroad the only way to connect to our online chat team is through your My EE Account.

 

Is there anything we can help you with regarding your bill on here, without needing access to your account?

 

Jon

0 Helpful