15-09-2017 01:42 PM
wonder if anyone can help i had a 24 month contract which was cancelled and sim was disabled as should be so thought that was that but got a bill saying i owed 6 months payments ??? when told them contract was cancelled and sim was disabled by orange was told there mistake very sorry yet today been taken to county court for £338 got proof all payments made for 24 month contract also sim been turned off should show i have nothing to pay yet taken to court rang orange/ee said out of there hands
sorry for any miss spelling but not good at reading or righting
Solved! See the answer below or view the solution in context.
15-09-2017 02:59 PM
15-09-2017 05:41 PM
i had a 24 month contract which was cancelled
By whom? Did you give 30 days notice to EE to terminate it. If not, it would just roll on on a monthly notice basis.
15-09-2017 08:06 PM - edited 15-09-2017 08:14 PM
Hello there @mlpets
Thank you for coming to the community.
How long ago did you speak to our customer service team who advised this was a mistake?
Have you had any letters about the payment after the call you originally made?
Speak soon 🙂
yes had a letter from ee saying not paid when i told them contract up when looked into it said yes sorry down to ee was very sorry then a firm called lowells debt firm sent me a letter so tryed ringing ee but said they sold the debt to lowells when i said what debt i have proof all contract paid up also its proof itself that cancelled are sim would not have been stopped ?? 30 days after i cancelled if i go on my credit file shows up all payments made then for 6 months after says late payment yet sim card was disabled after my 24th month which if honest bit of a joke i get county court judgment and £338.38 debt for someone else not doing job right
16-09-2017 10:20 AM
agree yes it should but also must have been cancelled to stop sim working yet get a bill for 6 months after that how can that be right customer services wont help say cos i dont know my old number and because been passed on to lowels not in there hand its shocking just feel ripped off like i say how many more people are ee doing this too