02-10-2017 10:06 AM
As a 15gb 4gee max plan account holder, with this account being open for 14 months, am I eligible for an early upgrade? From what I read I can go into store and do this?
02-10-2017 10:17 AM
@Jay1259 That will depend if it its an annual upgrade account. Have you looked at your online account does it say you can upgrade?
02-10-2017 10:24 AM
02-10-2017 10:27 AM - edited 02-10-2017 10:29 AM
@Jay1259 I would advise you call customer services to double check to make sure you are in eligible plan to do an annual upgrade. Or go to your local EE store. Don’t forget that if you can do an early upgrade you can not have a cheaper tariff than what you have now. And you have to give back your current device in full working.
02-10-2017 01:08 PM
Good afternoon @Jay1259
Thank you for coming to community 🙂
@Chris_B is right and you'd need to check what kind of pay monthly plan that you are on.
Please see our Annual upgrade help and support page for more information on you're next steps (if on an eligible plan).
It may be worth having a quick look at our EE Upgrades: All you need to know about upgrading your phone with EE. support article as well.
Let us know how you get on.