by dylan415 Contributor
Contributor

boku

Okay so I have heard of some people receiving problems when trying to buy in-app purchases and online casinos via boku using your mobile phone bill to pay. I have been doing this for months and I have always paid my bill no fuss. Ive paid my bill this month and I am being told I have reached my monthly spend limit and I haven't even racked up any charges yet. I have a credit limit of 320 and EE say their is no bars or blocks on my account so I don't understand why all of a sudden this is stopped? Boku say they cant tell me when monthly limit resets infact they don't even tell me anything, just the same paragraph copy and pasted.

4 REPLIES 4
by dylan415 Contributor
Contributor

Re: boku

Thanks I sort of gathered that the first response would be as much. I get that but I would like to know why after so long and why now
by Grand Master
Grand Master

Re: boku

Hi @dylan415 

 

Try using another payment method?

 

EE mobile communications provider not a bank, so I suppose it's up to EE how they extended or offer this service. If you are continuing to have issues then speak to EE on 150. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: boku

Hi, @dylan415 have you considered that it might be your monthly spend limit for Boku that you've reached? Boku might have set a mobthly spend limit upon you... 

by dylan415 Contributor
Contributor

Re: boku

Yeah I thought that myself as I was saying Boku won’t provide details on wether it’s themselves or EE that has set this limit. I’m seem to be leaning towards it being boku it’s quite rubbish cause it’s a new month so I don’t see why I wouldn’t be able to

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