Account

For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3700 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3187 Posts

Orders

A place to ask questions about your orders from EE.

4065 Posts

Activity in Account

Can I get my old number back?

I had a problem with my ex but I'm paying more and they blocked my number even though I continued paying because I want to get my old number back, is it possible?

Access to website bills and profile

I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...

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jazzscot by Investigator
  • 541 Views
  • 13 replies
  • 0 Helpful

My mobile anttena

Hi  I was out of England for about 1 year and I didn't use my SIM card and after I came back I saw that my SIM card was disconnected and I don't have an antenna and it can't be used What should I do now This number is important because I have account...

Xbox Game Pass not activating

Hi all,I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on th...

Top up not showing on account

I topped my phone up online this morning had the confirmation email but when I have gone to choose my “pack” it’s saying I haven’t got any money on the account. I have text AL and current balance is £0, I have checked my bank and the money has left m...

Jess021 by Investigator
  • 485 Views
  • 7 replies
  • 0 Helpful

Payment not showing

This morning, I paid my bill via Apple Pay. It’s come out of my bank. But hasn’t shown online and it’s still asking me to pay my bill. But I can’t afford to pay it twice 

Link

I’m wondering I have a mobile phone on my ee account but I have broadband on another I want to link them together on 1 account but I can’t because when I try link mobile it says I can’t because I already have mobile on another account how can I link ...

delate my numbers

please remove two numbers that I do not use, the first one is smartwatch and the second number is from the tablet thank you and please provide feedback [Mod edit: Please do not post your contact details in this public forum. Thanks]