EE app and website
Support using EE to manage your account and check data on-the-go.
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Activity in Account
50% Off Airtime Offer
Why is it that I can get the current 50% off Airtime offer when I go as a new customer. The offer clearly states that it is available for existing EE Mobile users as well, you just need to log in to get your upgrade and 50% off. And yet when I go to ...
EE Fraud Department contact details
Hi Is there a direct contact number for EE's fraud department? I would like to report identity theft done in my name last month. Thanks in advance.
Bill issues
My EE app is saying my bill is overdue. The direct debit is taken on the 23rd of every month. It was paid in October as normal so it is not due until the 23/11. It is only the 17/11 so I can’t understand how it can be overdue.
Billing
I used Apple Pay to pay my bill and it’s still telling me that my phone bill is overdue ?
EE app - inbuilt Top up dashboard
Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",top-up wecan'tloadthisinformationThis is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a la...
EE marketing texts won't stop even when I text 'stop' to 2040
I've been texting "STOP" to 2040 since December and the marketing texts keep coming. What else can I do to get them to stop? I've tried at least 10 times - each time getting a reply saying "Thanks for your reply. We'll remove you from all future EE t...
best phone network
since joining ee i have had constant problems and i now want to leave ee, what network should i switch to.problem 1 with ee: when i buy those promotional unlimited data addons if i have a pack it continues to take data from my pack allowanceproblem 2...
EE Forum Login
Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "fe...
EE NHS discount code not working
I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.Every time I click on get new...
ADDONS PURCHASE ERROR - HELP!
ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...
