EE app and website
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Activity in Account
Upgraded contract but new plan not updated
I have recently upgraded my phone from Iphone 14 max to the samsung 24 ultra and received the phone last week.i have sent the iphone back but my plan has not been updated yet and my old iPhone plan is still showing.RegardsRichard
Resolved! Is 0800 956 3045 an EE number?
Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...
Deducted higher amount from contract
HelloMy contract of mobile package was 23£ and i bought watch the instalment was setted as 34£ now you people have deducted 81.52£ from my account.This is ridiculous how you can deduct this amount. Total amount is 57£ so please chexk your system amd ...
Contacting EE
Hi. Can anyone advise how to contact EE when my phone seems to be somehow blocked and not making/receiving calls or texts. I'm currently abroad and two days ago everything was fine. Now, I'm not able to contact anyone. Roaming signal seems to be fine...
Web site and app is so poor, never works, (This service isn’t working right now)
I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolicalIt's patheticPlease don't tell me to call the service centre because a lot of people online are saying the same th...
Phone delivery
Hi, I upgraded my mobile phone and the new one will be delivered tomorrow. If id needs to be shown will they accept my sons driving license as he has the same last name as me and lives at the same address? It’s just that I don’t have any photo id.
Chat option in app
Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ?
Resolved! Reactivate NHS perks account
I can't log in the website it says deactivated. How to retrieve it?
Resolved! When I click the link for Apple TV trial, the app says it will "renew" today
I'm just trying to sign up for the free 6 months, but the iOS app says it will renew on 4th Jan (i.e today), and that it's £8.99 "starting today".So I'm not sure whether to click subscribe, and it'll automatically apply the free months afterwards? I ...
EE free data didn’t add to my account
EE kept sending me text messages about offering free data when I top up my credit. However every time I topped up, the free data never show up in my app. I have been calling for customer service about the issue, and they asked me to send screen cap o...
