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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3701 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3189 Posts

Orders

A place to ask questions about your orders from EE.

4068 Posts

Activity in Account

Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...

Lb310 by Visitor
  • 6 Views
  • 0 replies
  • 0 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Al421 by Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please? 

Morgan04 by Investigator
  • 41 Views
  • 1 replies
  • 0 Helpful

cotract status

has anyone been able to get on the ee website to see their contract status i cant seem to get into it to see how long i have left on my contract this year,i know it ends back end of this year but the website always shows a fault

Trouble logging in to perks

I am having trouble logging in to the perks account keeps saying not valid, try to change password not receiving a link, what do I do, please helpseems like a lot if people have had trouble

Boorman by Investigator
  • 53 Views
  • 9 replies
  • 0 Helpful

Re: Phone not delivered

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day) Jus...

Resolved! Pay my bill

I have been trying to pay my sim contract bills for three days. Today the third day i am now overdue. I have tried on the app but i cannot get past the pay now page.when i press the pay now button the page turns but doesn’t load. I get this page? And...

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R10z by Explorer
  • 353 Views
  • 16 replies
  • 3 Helpful