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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3700 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3187 Posts

Orders

A place to ask questions about your orders from EE.

4066 Posts

Activity in Account

Trouble logging in to perks

I am having trouble logging in to the perks account keeps saying not valid, try to change password not receiving a link, what do I do, please helpseems like a lot if people have had trouble

Boorman by Explorer
  • 34 Views
  • 7 replies
  • 0 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please? 

Morgan04 by Investigator
  • 16 Views
  • 0 replies
  • 0 Helpful

cotract status

has anyone been able to get on the ee website to see their contract status i cant seem to get into it to see how long i have left on my contract this year,i know it ends back end of this year but the website always shows a fault

Points

Iv had a message about swapping points for an amazon 299 reduction voucher can anyone tell me what this means and if a legit thing 

Suz25 by Visitor
  • 6468 Views
  • 4 replies
  • 9 Helpful

Resolved! Phone not delivered

xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

tygrysa by Explorer
  • 199 Views
  • 3 replies
  • 0 Helpful