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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3701 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3188 Posts

Orders

A place to ask questions about your orders from EE.

4068 Posts

Activity in Account

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Al421 by Visitor
  • 12 Views
  • 0 replies
  • 0 Helpful

Three

Three failed to send me device delivered to my flat I took my case to the consumers but I would like my device delivered to my flat 

Resolved! Re: Phone not delivered

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day) Jus...

Top up

I just bought 30 pound ee top up and I’ve put it into my phone and it’s given me a 10 pack when i wanted a 30pound pack if i remove the pack will I get my 10 pound back 

My EE login issues - still?!

Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...

Resolved! Delete card details

How can I delete my card details from my EE account? I already look for it but it doesn't say delete or remove, thanks

Meli3 by Visitor
  • 2923 Views
  • 16 replies
  • 8 Helpful

Trouble logging in to perks

I am having trouble logging in to the perks account keeps saying not valid, try to change password not receiving a link, what do I do, please helpseems like a lot if people have had trouble

Boorman by Investigator
  • 48 Views
  • 8 replies
  • 0 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...