Account

EE Perk Account Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"I have tried a password reset but it still says deactivated. Thanks for...

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

router returned on 2-2-24 but still billed £85 I have proof of posting

Can’t receive calls

Add-ons

Is there still problems with the add-ons in the EE app 

Unable to access work email for NHS 20%

My wife is an EE account holder signed up to perks and I have 30 days to get a NHS 20% code. However, my wife is currently on maternity leave and doesn’t have any access to her work email.Is there any way to fix this? Surely it would be unfair for my...

EE mobile app under help section it no longer shows live chat

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...

Subscription packs

I am looking for packs, specifically of the subscription variety. Every time I click on a link Subscription Packs anywhere on the My EE website, all I see is the attached screenshot. So there are no subscription packs available, right?