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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3784 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Orders

A place to ask questions about your orders from EE.

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Activity in Account

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Billing for personal & business

I have both personal and business contracts with EE. When I login, it is through my personal login. I click on my personal bill to understand or view the full bill and it takes me to a break down of my business contract. The site does not allow me to...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Alanblunt by • Investigator
  • 105 Views
  • 12 replies
  • 1 Helpful

Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

problem to change PAYG plan

One month ago, I bought an EE PAYG sim card. Today, I have received a text from 150 that said:IMPORTANT: you need £15.00 for your SIM Local Pack to start automatically. Please top up on ee.co.uk/myee. Until then standard rates apply: 40p/min & 20p/te...

aloha26 by • Explorer
  • 36 Views
  • 4 replies
  • 2 Helpful

Resolved! EE perks Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"  Thanks for any help. 

Moki by • Visitor
  • 165 Views
  • 7 replies
  • 1 Helpful

Weare8

It tells me to go on rewards to see the money I have earned to get off my phone bill but I can't see anything.When I go to pay my bill the money I have earned doesn't come up 

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available?  I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

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