Account

Adding my plan and changing billing details

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how ...

Re: Unable to register my account on EE

I'm having the same problem adding my mobile account to EE after i login, i've come to EE from plusnet.I've 'linked' my mobile number to the account but can't see any link to view my mobile services, bills, perks etc. If i try to link again i'm told...

Error code o

Hi i need help my phone keeps saying error code o When trying to text message can anyone help

Xbox game pass

Hi all, I have recently added Xbox gamepass as an add on to my phone contract. Does anybody know ow how I activate it and link it to an existing Microsoft account? Thank you, Lewis.

Upgraded early but haven’t received return envelope yet

I recently upgraded my phone early and paid the £200 upgrade fee, I have received the new phone I upgraded to, I’ve had it for maybe over 2 weeks now, but I never received the envelope to return other phone, not with the new phone or separately. Just...

Resolved! Britbox as a benefit. Will it get replaced?

I have a free britbox subscription as part of my benefits. With it shutting down will EE replace it with something else?

Balance

Hi Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

PAYG? Have we purchased the wrong sim?

I am mobile phone inept. I have no idea what I am doing with them. My partner has purchased a very simple phone in an attempt to emulate the setup I have. What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...

Misleading/false advertising for upgrade.

I'm due an upgrade, go on the website and find the following offer. Phone with data = £29.14 instead of £59.14Below the upgrade it states price shown is for phone with airtime, not phone plus separate airtimeClick the offer and it £29.14 for the pho...