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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3767 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3277 Posts

Orders

A place to ask questions about your orders from EE.

4121 Posts

Activity in Account

Device payment

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

Laarmm by Explorer
  • 30 Views
  • 4 replies
  • 0 Helpful

Meta Quest Add to Plan

Hi,Last week I paid for the up front fee for a Meta Quest 3 and the check out glitched. The next day the website says I am no longer able to add accessories to my plan.Is this normal. Unsure whether this is a glitch in the system or just a coincidenc...

Refer a Friend

HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...

Resolved! ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...

payment

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Investigator
  • 266 Views
  • 11 replies
  • 0 Helpful

Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

steph818 by Visitor
  • 358 Views
  • 4 replies
  • 1 Helpful

Order iPhone 15

I’ve just placed an order and paid 30 pound upfront and I haven’t received an email to see what’s actually happening if I’m getting it or not and I can’t phone due to my disability 

Steven152 by Investigator
  • 72 Views
  • 9 replies
  • 0 Helpful