EE app and website
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EE Fraud Department contact details
Hi Is there a direct contact number for EE's fraud department? I would like to report identity theft done in my name last month. Thanks in advance.
EE NHS discount code not working
I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.Every time I click on get new...
Trade in for upgrade doesn't apply
I've been trying to add a trade in to an upgrade (for. Samsung Galaxy S23), but regardless of which plan I choose, I get as far as selecting my trade in device and then get a message stating a discount has already been applied - I can't see which dis...
ADDONS PURCHASE ERROR - HELP!
ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...
Re: Number will be disconnected
Same here. I received the disturbing message today.Hi, you still haven't made any chargeable call/text or used data since we last got in touch, so your number will be disconnected within the next 24 hours. to be clear, my current location is out of U...
Refund for pack/ new sim card / no 5g
Hi, where is customer service? My pack not working, spent money, new account, new sim card, why is not 5g on pays you go? Why the system wrong working,
EE sending Final Reminders and I don't have an EE account
I recently discovered an EE direct debit going out of my bank account and I don't have a contract with EE - so I cancelled the direct debit. Now they have the nerve to send me a final reminder for an account that I don't use and threatening debt coll...
EE Forum Login
Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "fe...
Contract
I currently have a contract for my partner out in my name, but i am currently with three mobile and i am due to upgrade but i dont want to stay with three. Can i have another contract out in my name, my sister is also a customer of yours.
EE app - inbuilt Top up dashboard
Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",This is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a lady with a hair up in a bun, holdi...
