Account

Subscription packs

I am looking for packs, specifically of the subscription variety. Every time I click on a link Subscription Packs anywhere on the My EE website, all I see is the attached screenshot. So there are no subscription packs available, right?

Switch from contract to top up living abroad

Hello,I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option. I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.I...

Add-ons

Is there still problems with the add-ons in the EE app 

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

Not Receiving Passcode

Hi. I've already got My EE App on my phone and it's got my mobile phone contracts associated with it.  I'm trying to link/add my "new" home broadband account with EE but the registered mobile for the verification is different (which should not be a p...

EE mobile app under help section it no longer shows live chat

Online account

I try to login to my account and all I get is "linked to another account "  and when I try to get onto my profile "oops something went wrong try again later "   I've tried numerous times to resolve the issues and the basic response is all fine at the...

EE perk code not coming through

I am trying to renew my EE perk while I upgrade my phone but the EE perk code is not coming through to my NHS email so I cannot apply the discount. I have been trying for 2 days and still nothing.I have called and spoken to someone on the phone to as...