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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3781 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3299 Posts

Orders

A place to ask questions about your orders from EE.

4132 Posts

Activity in Account

Cannot use web site with Firefox

It is impossible to log in with Firefox to this web site.  As soon as you put in a username/email address and password on https://id.ee.co.uk/login or https://auth.ee.co.uk/ you get sent to https://id.ee.co.uk/logout.The site works perfectly with Goo...

Misleading/false advertising for upgrade.

I'm due an upgrade, go on the website and find the following offer. Phone with data = £29.14 instead of £59.14Below the upgrade it states price shown is for phone with airtime,  not phone plus separate airtimeClick the offer and it £29.14 for the pho...

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Emosley by Investigator
  • 37 Views
  • 3 replies
  • 0 Helpful

Unable to register my account on EE

I signed up with EE a few months ago by purchasing a SIM on the EE website. This entailed registering for an account on the website. I received the SIM, my previous phone number was ported over, I had contact with EE customer service several times ov...

bwatkins by Contributor
  • 31 Views
  • 2 replies
  • 0 Helpful

Promise to pay

I need to make a promise to pay as I missed my phone bill, I have done this in the past and never had a problem paying in time, I don’t know how I got through to someone before though as I don’t seem to be able to speak to a human through 150!? I did...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Resolved! Upfront cost of phone taken but credit check declined.

I have tried to get in touch with someone via phone but have had no luck.  (Order number XKO291060458.)on the 12th of march I tried to take out a new contract with your selves and paid a £100 upfront cost however the credit was declined. It has been ...

Carren by Visitor
  • 2365 Views
  • 8 replies
  • 5 Helpful

Add to plan accessories

Hi I have a few accessories on my account and their current contract ends soon. Will these just end automatically? Or do I have to contact EE 30 days before in order to end the contract? As when I look at the plans for them on my EE app, they all hav...