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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3700 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3187 Posts

Orders

A place to ask questions about your orders from EE.

4066 Posts

Activity in Account

Trouble logging in to perks

I am having trouble logging in to the perks account keeps saying not valid, try to change password not receiving a link, what do I do, please helpseems like a lot if people have had trouble

Boorman by Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

Points

Iv had a message about swapping points for an amazon 299 reduction voucher can anyone tell me what this means and if a legit thing 

Suz25 by Visitor
  • 6455 Views
  • 4 replies
  • 9 Helpful

Resolved! Phone not delivered

xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

tygrysa by Explorer
  • 196 Views
  • 3 replies
  • 0 Helpful

Can I get my old number back?

I had a problem with my ex but I'm paying more and they blocked my number even though I continued paying because I want to get my old number back, is it possible?

Access to website bills and profile

I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...

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jazzscot by Investigator
  • 549 Views
  • 13 replies
  • 0 Helpful

My mobile anttena

Hi  I was out of England for about 1 year and I didn't use my SIM card and after I came back I saw that my SIM card was disconnected and I don't have an antenna and it can't be used What should I do now This number is important because I have account...

Xbox Game Pass not activating

Hi all,I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on th...