Account

For any questions about managing your EE account, experts are on hand and ready to help.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

EE app and website

Support using EE to manage your account and check data on-the-go.

3699 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3185 Posts

Orders

A place to ask questions about your orders from EE.

4065 Posts

Activity in Account

Link

I’m wondering I have a mobile phone on my ee account but I have broadband on another I want to link them together on 1 account but I can’t because when I try link mobile it says I can’t because I already have mobile on another account how can I link ...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

Access to website bills and profile

I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...

ee2.JPG ee1.JPG ee3.JPG
jazzscot by Investigator
  • 520 Views
  • 11 replies
  • 0 Helpful

Payment not showing

This morning, I paid my bill via Apple Pay. It’s come out of my bank. But hasn’t shown online and it’s still asking me to pay my bill. But I can’t afford to pay it twice 

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by Explorer
  • 1504 Views
  • 26 replies
  • 39 Helpful

Resolved! Delete card details

How can I delete my card details from my EE account? I already look for it but it doesn't say delete or remove, thanks

Meli3 by Visitor
  • 2906 Views
  • 15 replies
  • 8 Helpful

Phone number 08715278000

Hi I've had this number come up on my phone and I've been charged 12 pounds it says I've not even rang this number when I go on Google to check the number out it days scam? As anyone else had this?