EE app and website
Support using EE to manage your account and check data on-the-go.
3764 PostsAccount
For any questions about managing your EE account, experts are on hand and ready to help.
Activity in Account
50% Off Airtime Offer
Why is it that I can get the current 50% off Airtime offer when I go as a new customer. The offer clearly states that it is available for existing EE Mobile users as well, you just need to log in to get your upgrade and 50% off. And yet when I go to ...
ADDONS PURCHASE ERROR - HELP!
ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...
Why have i got a late charge on my bill when it is due to be payed by today?
Why have i got charges on my bill when the txt you sent me says it needs to be paid by today?
Billing
I used Apple Pay to pay my bill and it’s still telling me that my phone bill is overdue ?
Lost Phone
HiOn 1st of April my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks. I called them for the follow up many times they said the decision is not taken. It’s been 14 working...
Resolved! Proof of ID
Ok so if somebody orders something to be delivered to their home address and they are already EE customers and have been for years and the delivery address is their billing address why do they need proof of identity ? I get the need to chck ID for ne...
Pay MONTHLY PHONES
Good morning,Please I need some help. My partner contacted EE customer care on Sunday to get two iPhones on a pay monthly contract. He was approved and then on Monday he got a text telling him “the connection had been cancelled” he called the custome...
My EE login issues - still?!
Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...
best phone network
since joining ee i have had constant problems and i now want to leave ee, what network should i switch to.problem 1 with ee: when i buy those promotional unlimited data addons if i have a pack it continues to take data from my pack allowanceproblem 2...
