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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3785 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3311 Posts

Orders

A place to ask questions about your orders from EE.

4133 Posts

Activity in Account

Add credit and plan

Hi,i have sim card,i have registered. How i can activate my plan? I have this sms from EE:Welcome to EE. Thanks for buying a £10 pack, it'll come out of your credit as soon as you use your phone. It gives you 500 minutes, unlimited texts, and 8GB of ...

coinsu01 by Explorer
  • 21 Views
  • 3 replies
  • 0 Helpful

Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

Weare8

It tells me to go on rewards to see the money I have earned to get off my phone bill but I can't see anything.When I go to pay my bill the money I have earned doesn't come up 

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available?  I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Failed EE all rounder special offer

Finally spoken to a sensible guy at BT called Darius who after initially saying there’s nothing he can do because i have an Executive Complaint open checked himself apologised & said easy all i have to do is reorder the ending 369 from 17 march EE 50...

Daipop by Investigator
  • 33 Views
  • 4 replies
  • 0 Helpful

Resolved! How can i access live chat?

I would like to contact with EE but using live chat. I cannot find live chat neither using website or mobile app.What did happen with live chat?

olavo by Investigator
  • 29 Views
  • 1 replies
  • 2 Helpful