24-07-2018 01:54 PM
Hi my mam and dad have a account with your self and my mam has passed but my dad wants to keep his phone but loose the other one how do we sort this out
24-07-2018 01:58 PM
Sorry for your loss.
You will need to cal Customer Services and explain the situation. They will sort out getting you moms account cancelled.
24-07-2018 02:02 PM
Sorry to hear of your loss.
You need to call EE to talk to the Complex Team, who deal with such unfortunate matters.
24-07-2018 03:11 PM
Hello there @Markbruce20
Thank you for taking the time to join our community.
I'm so sorry to hear of your loss, I can't even imagine how losing your Mam must feel and if there is anything we can do to help with one less stress, then we will.
You will have a private message from me on here to get some details.
We will do everything we can to help you and your Dad.