You are sending me a replacement phone without box why is that
Is this a replacement after claiming in insurance?
Then this is correct. You don't get a brand new phone. It is a refurbished one.
Good Morning @anitalyn.
Welcome to the community.
As @BrendonH has pointed out, if this was an insurance replacement then it wouldn't come in a box.
If this was a brand new line or upgrade, I'd recommend contacting our Mobile care team straight away.
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