by anitalyn
Visitor

You are sending me a replacement phone without box

You are sending me a replacement phone without box why is that

2 REPLIES 2
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by Ace Contributor
Ace Contributor

Re: You are sending me a replacement phone without box

Is this a replacement after claiming in insurance?

 

Then this is correct. You don't get a brand new phone. It is a refurbished one.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0) - Samsung Galaxy Watch (Tizen 4.0)
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by
EE Community Support Team

Re: You are sending me a replacement phone without box

Good Morning @anitalyn.

 

Welcome to the community.

 

As @BrendonH has pointed out, if this was an insurance replacement then it wouldn't come in a box.

 

If this was a brand new line or upgrade, I'd recommend contacting our Mobile care team straight away.

 

Jon

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