by SteveAug
Explorer

Wrong advice

I bought a sim only contract and a separate WiFi deal a few months back for business.

 

The store told me that I was able to use the family option to gift data between the devices. I found out yesterday that I cannot. The store franchise owner informed me that I should call customer services and have an SOC applied, which would allow data sharing. Surprise surprise, this can’t be done either. 

 

Can anyone give any advice? Am I entitled to a different contract, or cancelling altogether?

 

thanks for any help! 👍👍

3 REPLIES 3
by
EE Community Support Team

Re: Wrong advice

Hi there @SteveAug

 

Thanks for coming to the community.

 

Are both contracts on the same account?

 

Is this a business or personal contract that you have with us?

 

Leanne.

Highlighted
by SteveAug
Explorer

Re: Wrong advice

Hi Leanna

 

They're both on the same business account.

 

I wouldn't have bothered with the wifi device if i'd known.

 

Cheers

by
EE Community Support Team

Re: Wrong advice

I see @SteveAug

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne 🙂

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