by DanFB
Visitor

Without phoning, how can I end my EE account/pay off phone? I've moved abroad.

I've moved abroad and want to end my EE account and pay off remainder of phone. I don't want to have to phone as there is a 12 hour time difference. Thanks, Dan

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Without phoning, how can I end my EE account/pay off phone? I've moved abroa

Hi @DanFB 


Welcome to the community.

 

I understand that you're abroad, but you'd need to speak to our Mobile Care team to do this. Our call centre is open 08:00 - 21:00 Monday - Friday and 08:00 - 20:00 at weekends (UK time).

 

Hopefully you can find a suitable time to call. You can find our contact number, including an international number, on the get in touch help page.


Chris

2 REPLIES 2
by
EE Community Support Team
Solution

Re: Without phoning, how can I end my EE account/pay off phone? I've moved abroa

Hi @DanFB 


Welcome to the community.

 

I understand that you're abroad, but you'd need to speak to our Mobile Care team to do this. Our call centre is open 08:00 - 21:00 Monday - Friday and 08:00 - 20:00 at weekends (UK time).

 

Hopefully you can find a suitable time to call. You can find our contact number, including an international number, on the get in touch help page.


Chris

by Grand Master
Grand Master

Re: Without phoning, how can I end my EE account/pay off phone? I've moved abroa

You can write to EE giving your 30-days notice but it won't start until they receive the letter.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.