by Kissy Investigator
Investigator

Why isn't my monthly bolt on applied?

I get 12gb a month and should have got it today, 18th June.  However, I ran out a little while ago and so bought a bolt on of 1gb which says it is almost gone.  However, I thought my 12gb would supersede the bolt on?  It's now saying I won't get anything until 18th July?????

2 REPLIES 2
by Grand Master
Grand Master

Re: Why isn't my monthly bolt on applied?

The 1 GB add-on lasts 1 week. When it runs out your normal allowance will cut in.

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by Grand Master
Grand Master

Re: Why isn't my monthly bolt on applied?

@Kissy @XRaySpeX  Any data add on will not carry over if your allowance refreshes as stated. 

 

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so I have to ask are you sure your allowance refreshes today ? 

 

@Kissy  Turn wifi off on the device and click THIS what does it say ? 

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