by Sophie14
Visitor

Why hasn’t my direct debit been taken?

My direct debit was set up at the app says it will take the payment either on the 21st November or after and as of yet it hasn’t been taken? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why hasn’t my direct debit been taken?

@Sophie14  I highly recommend that you call customer services about this as you just might get cut off for non payment.  Call first thing tomorrow. 

by
EE Community Support Team

Re: Why hasn’t my direct debit been taken?

Great answer @Chris_B and this is what I'd recommend doing @Sophie14

 

If you haven't already called customer services then please do so.

 

You can also have a look at online banking to see if any instruction from EE is present.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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