Highlighted
by Jms_m
Explorer

Why does it say I only got 50gb on my account when I just signed up for 100gb?


Just setup a *100gb free calls and txts* 12 month sim only plan over the phone. Restarted my phone and checked EE app, only says 50gb! Is this normal?

 

Regards,

James

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Why does it say I only got 50gb on my account when I just signed up for 100g

Hello @Jms_m ,

 

Welcome to the community,

 

If you have only just done this, you may have to wait until your account shows the new update, it does not always happen immediately, if not you will need to ring customer service to make sure everything has updated ok. There is no account access here.

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Why does it say I only got 50gb on my account when I just signed up for 100g

Hello @Jms_m ,

 

Welcome to the community,

 

If you have only just done this, you may have to wait until your account shows the new update, it does not always happen immediately, if not you will need to ring customer service to make sure everything has updated ok. There is no account access here.

by Jms_m
Explorer

Re: Why does it say I only got 50gb on my account when I just signed up for 100g

Thank you! I will wait for the update and check it later 🙂

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