by Kazwelsh

Why can’t I view my usage breakdown?

I can’t view my usage breakdown to check how I’ve used my data and as I have a sharer on my phone for my daughter I want to find out how much data she is using 

by Grand Master
Grand Master

Re: Why can’t I view my usage breakdown?

@Kazwelsh   Sorry You can not do that from the account, to see how much data is being used on a specific device you’ll need to look at that devices data usage on that device.  


 On any account you just get a set amount of data for the device/s and you can only see what data allowance there is and what’s remaining. 

by Kazwelsh

Re: Why can’t I view my usage breakdown?

I’ve always done it on the app but last week I cancelled my daughters sharer which will stop in November and now I can’t access my data usage

Sent from my iPhone
EE Community Support Team

Re: Why can’t I view my usage breakdown?

Hi @Kazwelsh


Thank you for coming to see us in community 🙂


Can I just ask, are you account holder on the account?


You should be able to view your data in the way @Chris_B has described.


Have a look at our Shared Plans help and support pages?


I draw your attention to the managing your plan drop down box.









Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions