05-12-2019 05:28 PM
I find it quite frustrating that having spoken to EE over the phone and not being able to help a customer (me) of 22 years (orange/EE) get a good deal on an upgrade that i have to resort to downgrading to a monthly rolling contract. Being told i can only do this online and not over the phone. Yet 30 min later i am still trying to find out where on EE website EE have hidden this option to prevent EE customers from doing this. I guess its a crocked marketing ploy to stop you from lowing your payments after your out of contract and have already paid for the phone. they want to keep on charging you the full amount and do what they can to prevent making it obvious how to do this on there website.
Anywhere able to give me a link on how i can do this please?
Looks like i will take my business elsewhere if EE does not want my business.
Solved! See the answer below or view the solution in context.
05-12-2019 05:38 PM - edited 05-12-2019 05:40 PM
After the min contract term you are auto on a rolling contract but it won't save you money. These contracts don't just end. After the min. term they just carry on on a rolling month's notice basis at the same price until you explicitly cancel or upgrade.
What you should do to save you money is "upgrade" to a SIM-Only contract. You should be able to do this thro' your MyEE.
05-12-2019 06:13 PM - edited 05-12-2019 06:15 PM
Which magazine made everyone aware 3 years ago that customers were paying for phones that already paid for when out of contract. the monthly price is supposed to be reduced and remove the monthly charge for the phone. i did this years ago on my previous phone and EE reduced my monthly contract.
talking to the EE advisor today he apologised that they still did not have a system that would auto update a customers contract so that the phone charge would be removed after the term of the contract. indicated that now i can only remove this monthly charge by selecting a rolling monthly contract on the EE website. i could also do it by signing up to a 12 month contract and he could have done it there and then. however i didnt want to be tied down as it looks like EE are trying to be as unhelpful as possible and so not sure i approve of this tactic and keeping my options open by going rolling.
So i know it can be done as i did it previously. Also i trust which magazine, which are the ones that highlighted this issue few years back. so i just need someone to please point me to the proper place on this site that i can achieve this. other wise the EE advisor is giving false information.
if they dont sort it and since i was palmed off by ee rep i should probably complain to ofcom for making it near impossible to go to rolling with ease
05-12-2019 07:12 PM
phones that already paid for when out of contract. the monthly price is supposed to be reduced and remove the monthly charge for the phone.
EE are not compelled to do what you & Which? say. There are no laws or regs to make them do so. EE has no contract where the handset part of the price is taken off. The only way to do it is to do it yourself by moving to a SIM-Only contract.
OFCOM doen't handle individual complaints & anyway won't get involved in contractual matters.
05-12-2019 08:04 PM
OFCOM have forced all networks to send end of contract notifications, but as usual they allowed a long implementation period, so EE have till Feb 2020 to get the system in place.
07-12-2019 02:09 AM
All sorted now.
EE called me and they sorted it out over the phone and now halved my plan and got extra Data. rolling, no contract so lets see if jan sales has a Samsung Note 9 for a decent deal.
EE also confirmed that yes the customer is not to be charged after the hand set is paid off but their is no automatic process yet and so has to be done directly with customer.
by jes4 Tuesday
by larafrench1 2 weeks ago