by Jamest123 Investigator
Investigator

When on a employee personal option, can you do the Annual Upgrade?

 
9 REPLIES 9
by Grand Master
Grand Master

Re: When on a employee personal option, can you do the Annual Upgrade?

@Jamest123   Is the tariff a annual upgrade?   and can you please explain in more detail thanks 

by Jamest123 Investigator
Investigator

Re: When on a employee personal option, can you do the Annual Upgrade?

The plan is the upgrade anytime plan but has the personal option discount on it, I wasn’t sure if I was able to still upgrade

by Jamest123 Investigator
Investigator

Re: When on a employee personal option, can you do the Annual Upgrade?

Basically the plan itself can usually to a customer be upgraded from as little as 15 days into a contract by trading in your old phone and in certain points of the plan paying a small fee towards it

by Grand Master
Grand Master

Re: When on a employee personal option, can you do the Annual Upgrade?

@Jamest123   You can upgrade anytime.  Please have a read of THIS as it will explain everything you need to know including any costs.  Don’t forget that any costs doesn’t include any up front cost for the new device. 

by Grand Master
Grand Master

Re: When on a employee personal option, can you do the Annual Upgrade?

@Jamest123  Yep, and if the device is faulty and you want to trade it in you’ll need to pay a set fee also.  

 

And if you wish to keep your current device you’ll need to pay a fee.   

Don’t forget you’ll still need to pay any upfront cost of the new device. 

by Jamest123 Investigator
Investigator

Re: When on a employee personal option, can you do the Annual Upgrade?

So there is no difference even if you are on a personal plan?

by Jamest123 Investigator
Investigator

Re: When on a employee personal option, can you do the Annual Upgrade?

On EE employee

by Grand Master
Grand Master

Re: When on a employee personal option, can you do the Annual Upgrade?

@Jamest123

If there is a difference  then you shouldn't of been able to have a annual upgrade tariff. 

 

Do you have annual upgrade tariff?     What does it say in your My EE account?   Or if you open the my EE app and click Plan & add on's what does it say that your tariff is ? 

by
EE Community Support Team

Re: When on a employee personal option, can you do the Annual Upgrade?

Morning @Jamest123

 

If you contact the Employee Options team they will be able to go through everything with you and let you know what options are available for your upgrade.

 

Thanks.

 

Leanne 🙂

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