by Barkings Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

Hi all

 

my data gifting has been sorted overnight by the tech team via James.  Thanks guys, really pleased with this service.

 

 

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

No problem @Barkings

 

Happy we could help. :smileyhappy:

 

James

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Robinsonboy1,

 

Have you been able to gift data today?

 

Thanks

 

James

by Robinsonboy1 Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Yes I have just tried it and it worked!

Thanks

Sent from my iPhone
by
EE Employee

Re: What’s Data Gifting and how do I get it?

Hi @Robinsonboy1

 

Brilliant, I'm glad you are now sorted.

 

Many thanks,

 

Lee

by Trunks
Visitor

Re: What’s Data Gifting and how do I get it?

Hi,

 

Gift Data won't work for me, I have trawled the community and can't find a fix for this. I am not on a shared plan, I am the bill payer.

 

I get an error on the page like this:Screenshot_20171205-171801.png

 

 Every time I try again I get a different error code. 

 

Can you please help?! 

 

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Trunks

 

Please contact our technical team and report this to them.

 

Let me know how you get on.

 

Thanks

 

Richard

 

🙂

by uvarvu Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Am I allowed to move my wife's number to my account so I can gift data to her when required?  She's an EE customer too.

by Grand Master
Grand Master

Re: What’s Data Gifting and how do I get it?

@uvarvu  If this is possible and I’m sure it is you’ll have to take over the contract in your name.  

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @uvarvu

 

Yes, you could request a 'change of ownership' from your wife's account to yours.

 

Our customer service team can help you with that.

 

Chris

by Mithrass Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

The video shows a button called "Manage family" but that button is doesn't appear on my phone.  What's wrong?  I have two lines with shared data and I am in the process of adding a third.

The FAQ page about gifting is non-functional.  Lots of questions but no answers appear when you select them.

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Mithrass

 

Welcome to the community.

 

Do you have more than one SIM on an your EE account?

 

Do you have more than 500MB remaining on your data allowance?

 

Please try deleting the app and re-downloading it.

 

Thanks

 

Chris

by Mithrass Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

Hi Chris,

Thanks for the response.  I have spoken to the EE support people and they insist, like all the online help, that there is a yellow box labelled Manage Family on the screen after login.  Not on my phone.  I have updated the app (but without deleting it first) but it made no difference.  I will try what you suggest.

To answer your questions...

I currently have an iPhone and a mobile WiFi device on the account.  Each has its own SIM.  The phone has 25GB/month data allowance shared with the WiFi device.  I am expecting delivery of another handset today.

I have around 15GB data allowance remaining for this month.

I speculated with EE support that gifting is not available because the data allowance is shared, and should become available when the new handset is activated.  They jumped on that as an explanation but it is not supported by anything.  We'll see what happens when I activate the new phone.

Let you know.

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Mithrass

 

I think that may be it. Once the new line is connected, the option should appear. 

 

Does this work for both linked and shared plans?

 

Not directly, but you can move data from a linked account to share across a shared plan.

 

For example:

  1. Your teen is on your shared plan
  2. You’ve both run out of data
  3. Your partner has plenty of data left on their own plan
  4. You move 1 GB data from your partner’s plan to yours
  5. Both you and your teen have 1 GB data to share

 

Let us know how you get on.

 

Chris

by Mithrass Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

Sure enough.  Once I got the new phone up and running the Manage Family box appeared.  I underestimated EE - the system is cleverer than I thought.

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Morning @Mithrass

 

Glad this is working for you.

 

Come back to the community anytime 🙂

 

Have a lovely weekend.

by djbeach73
Visitor

Re: What’s Data Gifting and how do I get it?

can I make a sim used by a family member linked to mine in order to gift data if has separate direct debit? but not the other way around? (not that I anticipate this) thanks

by
EE Employee

Re: What’s Data Gifting and how do I get it?

Hi @djbeach73 and welcome to the community.

 

The  SIM card would have to be in your name attached to your account for any data gifting to work.

 

Please see our help guide on data gifting

 

Many thanks,

 

Lee

by Andy10 Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

Lee,,is this available on business plans yet.?

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Andy10

 

Data gifting is currently only currently available for personal pay monthly contract accounts.

 

Chris

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