30-11-2017 03:23 PM
my data gifting has been sorted overnight by the tech team via James. Thanks guys, really pleased with this service.
05-12-2017 05:29 PM
Gift Data won't work for me, I have trawled the community and can't find a fix for this. I am not on a shared plan, I am the bill payer.
I get an error on the page like this:
Every time I try again I get a different error code.
Can you please help?!
12-12-2017 01:33 PM - edited 12-12-2017 01:36 PM
Am I allowed to move my wife's number to my account so I can gift data to her when required? She's an EE customer too.
12-12-2017 01:37 PM
@uvarvu If this is possible and I’m sure it is you’ll have to take over the contract in your name.
28-02-2018 11:30 PM
The video shows a button called "Manage family" but that button is doesn't appear on my phone. What's wrong? I have two lines with shared data and I am in the process of adding a third.
The FAQ page about gifting is non-functional. Lots of questions but no answers appear when you select them.
28-02-2018 10:05 AM
01-03-2018 09:24 AM
Thanks for the response. I have spoken to the EE support people and they insist, like all the online help, that there is a yellow box labelled Manage Family on the screen after login. Not on my phone. I have updated the app (but without deleting it first) but it made no difference. I will try what you suggest.
To answer your questions...
I currently have an iPhone and a mobile WiFi device on the account. Each has its own SIM. The phone has 25GB/month data allowance shared with the WiFi device. I am expecting delivery of another handset today.
I have around 15GB data allowance remaining for this month.
I speculated with EE support that gifting is not available because the data allowance is shared, and should become available when the new handset is activated. They jumped on that as an explanation but it is not supported by anything. We'll see what happens when I activate the new phone.
Let you know.
01-03-2018 10:06 AM
I think that may be it. Once the new line is connected, the option should appear.
Does this work for both linked and shared plans?
Not directly, but you can move data from a linked account to share across a shared plan.
Let us know how you get on.
01-03-2018 10:56 PM
Sure enough. Once I got the new phone up and running the Manage Family box appeared. I underestimated EE - the system is cleverer than I thought.
12-04-2018 01:45 PM
can I make a sim used by a family member linked to mine in order to gift data if has separate direct debit? but not the other way around? (not that I anticipate this) thanks
12-04-2018 02:39 PM - edited 12-04-2018 02:40 PM
by gazza63 2 weeks ago
by Kierenluke 3 weeks ago