by
EE Employee

Re: What’s Data Gifting and how do I get it?

Hi @colingwalker

 

I will certainly look into this.

 

Many thanks,

 

Lee

by Peterthomas1978 Contributor
Contributor

Re: What’s Data Gifting and how do I get it?

7E330532-7CAB-4DA4-81FD-198D4732CDE9.pngI have exact same issue, I have 11 lines with EE trying to access from an IPhone X

 

 

 

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Robinsonboy1

 

Could you please try data gifting through the My EE desktop site to see if that works?

 

Thanks

 

Chris

 

 

by Robinsonboy1 Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

How do you send it on the desktop site? I’ve looked but cannot find it?

Sent from my iPhone
by Peterthomas1978 Contributor
Contributor

Re: What’s Data Gifting and how do I get it?

Same?

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Apologies, @Robinsonboy1 and @Peterthomas1978

 

I thought you were able to use data gifting through the My Account desktop site. I've since found out it is only through the My EE app.

 

Could you both try deleting the app and re-downloading it?

 

Let me know if it's any better after that.

 

Thanks

 

Chris

by colingwalker Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Hi

I’ve deleting the app etc. The issue isn’t with the customer it’s with EE. Not all customers have access yet according to your executive team and Tech level 2...
by Robinsonboy1 Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Yeah it still doesn’t work 😞 guess we will just have to wait and keep checking!

Sent from my iPhone
by Robinsonboy1 Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

So after downloading the new up to date version of the app which is supposed to fix data gifting....mine still isn’t working! 

by colingwalker Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Updated the app today and still can’t gift data... Come on EE sort it out.
by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @colingwalker,

 

Please get in touch with customer services so our technical team can look into this for you.

 

Thanks

 

James

by colingwalker Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

Already tried that several times and all they could offer is to do the gifting their end. Spent ages on the phone and on here trying to get this sorted. If you cant deliver a service that you reckon is available to all then stop advertising it as available and put a statement out stating that you are rolling out the service. Perhaps then, our expectations will be addressed and be happy when the service is available to those that can't currently get it, I believe I'm not the only one!

 
by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @colingwalker,

 

The roll out is now complete so there must be an issue with your account that is affecting your ability to use data gifting.

 

Our technical team will be able to raise a fault ticket for you so this can be investigated in more detail.

 

Thanks

 

James 

by colingwalker Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

On the phone to Technical and still the same, the lady I have spoken to that there has been emailed to all tech support stating that around 20% of iPhone users have gifting data available. So please stop telling people that it has rolled out completely.

 
by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @colingwalker,

 

I've had confirmation that the roll out was completed last week for all iOS users.

 

I've sent you a private message to get some details.

 

Thanks

 

James

by Barkings Investigator
Investigator

Why is gift data not working on the app please?

I have been trying to use the gift data feature in my app on iPad.  Is it not working or am I doing something wrong please.

by Barkings Investigator
Investigator

Re: What’s Data Gifting and how do I get it?

My gift data feature stopped working when they added my Apple Watch S3 cellular to my plan.  I had gifted data between my mobile data accounts and phone plan before that but now can’t do any gifting for any account.  Any news/workaround.  I can only suggest that it’s the Apple Watch that must be causing the problem for me, is that a possibility?

by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Barkings,

 

Welcome to the EE Community.

 

I've sent you a private message to get some details so I can feed this issue back to the data gifting team.

 

Thanks

 

James

by Robinsonboy1 Established Contributor
Established Contributor

Re: What’s Data Gifting and how do I get it?

I’ve been on to level 2 and they don’t know what’s wrong...I have 2 Apple watches on my account, what the deal with that, is it them causing the issues?

Sent from my iPhone
by
EE Community Support Team

Re: What’s Data Gifting and how do I get it?

Hi @Robinsonboy1,

 

You should still be able to gift data to eligible numbers on your account.

 

You've done the right thing in contacting customer services. They should have raised a fault ticket on your account so it can be investigated.

 

Thanks

 

James

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