10-11-2017 09:22 PM - edited 10-11-2017 09:23 PM
Hi,my contract is going to end on 28/29th of November so I called EE customer service today and I’ve told them that I don’t want to carry on with EE when my contract will be ended. So I gave my 30 days of notice and they gave me my PAC code.
So what is next now? Because I already ordered other providers pay monthly sim. Will I get my last bill on 28/29th of this month? Or am I going to have another bill also? To be honest,I am paying £36 for a month and I don’t want to pay around £60 end of all those things.
And the last question is ; when is the best time for me to move my number to other provider that I ordered today? Because I can use that PAC code till 09.12.2017 and my 30 days of notice will be ended on 10th of December next month.
Please help me.
10-11-2017 10:14 PM
This is a customer forum so you won't find an answer from someone straight away.
If you have a PAC code then you would need to give this to your new network to move your number over or otherwise the EE contract will not cancel as they will think you have changed your mind.
When you use your PAC code it will end within 24 hours as the number will be ported over and your final bill will be produced for you to pay.
So it is up to you as if you are in the last 30 days then there will be no penalty for you leaving and using the PAC code now.
10-11-2017 10:25 PM
Having given your notice today your contract will end 30 days hence on 7 Dec.
You will be (non-final) billed on 29 Nov as normal up to 28 Dec as it won't know yet whether you've used your PAC. Your final bill will be rendered any time after 7 Nov & sent to you in writing. It should contain the rebate for the period 7 - 28 Dec.
10-11-2017 10:43 PM
So when is the best time for me to transfer my number to new provider? After 29th November any day/time?
Because as far as I know,if I’ll give my PAC code to my new provider now/today or tomorrow any time soon then I’ll be charged because of termination of my contract before it ends(even It is left 19 days).
Thank you for answering my questions.
10-11-2017 10:58 PM
I don't see it matters. You'll have to pay the 30-day notice period anyway. Probably safer after 29 Nov in case they say you terminated early.