by Chalbrown87 Investigator
Investigator

What am i being charged£26 for the sim only deal that is meant to be £19.99

Anyone else had this issue

6 REPLIES 6
by Grand Master
Grand Master

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

@Chalbrown87  Your account will show the correct amount for the sim only it will not show the discount that you will be paying.  Try looking at Add-ons to see if it's there. 

by Chalbrown87 Investigator
Investigator

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

Hey it says £31.99 for the plan but bill is £26 when it should be £19.99.
Im confused lol
Thanks
Charlene

Sent from my iPhone
by Grand Master
Grand Master

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

@Chalbrown87  Is this your first bill ? If it is you are also paying for the few days before your first bill was generated. 

 

 

by Chalbrown87 Investigator
Investigator

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

I have just upgraded my sim only plan last night.

Sent from my iPhone
by Grand Master
Grand Master

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

@Chalbrown87  Then you have probably just been billed for what you owe for on your old tariff. . 

by
EE Employee

Re: What am i being charged£26 for the sim only deal that is meant to be £19.99

Hi @Chalbrown87 and welcome to the Community.

 

I would speak to our customer service team and they will be able to assist with the breakdown of the bill for you.

 

Here on the Community we are unable to access any customer account details.

 

Many thanks,

 

Lee

 

 

 

 

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