by Heitch Contributor
Contributor

Want to upgrade my daughter's phone

I have found a better deal for an iphone 8 with a different company but will still be on the EE network, the woman on the 'chat' function told me we wouldn't be able to keep our number but the other company says we will.  On here I have read that it is just like upgrading with the EE site so nothing has to change.  Can someone please help!

4 REPLIES 4
by Heitch Contributor
Contributor

Upgrade

I have found a better deal for an iphone 8 with a different company but will still be on the EE network, the woman on the 'chat' function told me we wouldn't be able to keep our number but the other company says we will.  On here I have read that it is just like upgrading with the EE site so nothing has to change.  Can someone please help!

by Grand Master
Grand Master

Re: Want to upgrade my daughter's phone

@Heitch  As long as it’s an upgrade and not a new contract you’ll keep the same number.  

by Heitch Contributor
Contributor

Re: Want to upgrade my daughter's phone

It is on the EE network but through an online vendor and not an EE store or EE online, does this make it a new contract? Sorry I am useless with these things.

by
EE Employee

Re: Want to upgrade my daughter's phone

Hi @Heitch and welcome to the community.

 

I would double check with the 3rd party it will definitely be an upgrade.

 

Many thanks,

 

Lee

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