by ThomasCoe19
Visitor

Upgrading

My old phone needed upgrading so i did so online, now I am being charged for 2 phones! Even though I upgraded so surely this shouldn’t happen. How can this be sorted?

2 REPLIES 2
by Star Contributor
Star Contributor

Re: Upgrading

Hello and welcome to the community.

 

I would recommend the best way of getting this resolved is to contact customer services.

 

Let us know how you get on.

by
EE Community Support Team

Re: Upgrading

Hi @Tomascoe19

 

Welcome to the community. 🙂

 

Are you sure the other number isn't for a different device that you have on your account, such as a tablet or smart watch?

 

You can check by logging into your My EE account.

 

On the homepage it will summarise the numbers on your account and what they're for.

 

Hope this helps.


Chris

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