by crouchy88 Investigator
Investigator

Upgrading through 3rd Party and remaining on EE

Hi there,

 

My phone is up for na upgrade and it has become apparent that it is a lot cheaper £10pm to upgrade through 3rd party than through EE.

 

I understand that by upgrading using 3rd party then you are able to keep the same number and in some circumstances you get a new sim and other circumstances you keep your current sim and transfer accross.

 

My question though is, if you are upgrading via a 3rd party, does this happen automatically or do I need to contact EE still and ask for my contract to be cancelled?

 

I'm very confused about how the process would work from purchasing an upgrade from 3rd party and what actions to take in order to ensure EE are aware and 3rd party transfer doesn't result in duplicating costs

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: Upgrading through 3rd Party and remaining on EE

@crouchy88  Your upgrade if through a 3rd party is just like upgrading through EE but the 3rd party sorts it out.  You don’t need to cancel anything as long as it is a upgrade and not a new contract. 

 

Please do do bear in mind that depending on what device it is as this device is not from EE there is s possibility that not all services will work. Ie WiFi calling and 4G calling. 

by
EE Employee

Re: Upgrading through 3rd Party and remaining on EE

Hi @crouchy88 and welcome to the community.

 

Please see the brilliant advice from @Chris_B above 🙂

 

Many thanks,

 

Lee

by crouchy88 Investigator
Investigator

Re: Upgrading through 3rd Party and remaining on EE

Hi Chris,

 

Thank you for coming back and providing a response. This is very useful.

 

In regards to the point you made about 4G & WIFI Calling, the phone is from mobiles.co.uk, however it does not show these services so I am unsure whether they do provide them. Would you know if this service is provided when signing up with this company?

 

Thanks

Matt

by crouchy88 Investigator
Investigator

Re: Upgrading through 3rd Party and remaining on EE

HiChris, thanks for the advice.

 

do you know if mobiles.co.uk offer the 4G and WiFi calling as I cannot see it in the contract details? 

by
EE Employee

Re: Upgrading through 3rd Party and remaining on EE

Hi @crouchy88

 

So I can try and assist, please may I know what type of phone it is?

 

Many thanks,

 

Lee

by crouchy88 Investigator
Investigator

Re: Upgrading through 3rd Party and remaining on EE

Thanks Lee, appreciate the help.

 

its the iPhone 8 64gb on £43pcm Ee Essentials deal with 10GB data and unlimited calls and texts

by
EE Employee

Re: Upgrading through 3rd Party and remaining on EE

Hi @crouchy88

 

If it's an iPhone, the phone will have them features Smiley Happy

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Upgrading through 3rd Party and remaining on EE

Thank you for replying to @Lee_HSmiley Happy

 

I can confirm, you will have access to both WiFi and 4G Calling with your iPhone 8. Smiley Happy

by crouchy88 Investigator
Investigator

Re: Upgrading through 3rd Party and remaining on EE

Thanks Lee 😊👍🏻

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.