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by Contributor
Contributor

Upgrading sim only contract with existing sim card

Hi, today i upgrade my sim only contract to unlimited data. Just wondering how long it will take to go through, it says my ecisting one is almost out of data! (Which itself was incorrect, but that's a different issue)

 

Im using the same sim card 🙂

1 SOLUTION

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by Ace Contributor
Ace Contributor
Solution

Re: Upgrading sim only contract with existing sim card

Hi @jhsutton 


Was this a change of monthly plan, or purchasing an add-on?

 

A change of monthly plan might not take effect until your next bill date, an add-on should be somewhere between immediate and 24hours.

 

Logging into myEE online account or using the myEE app should help you check.

View solution in original post

3 REPLIES 3
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by Ace Contributor
Ace Contributor
Solution

Re: Upgrading sim only contract with existing sim card

Hi @jhsutton 


Was this a change of monthly plan, or purchasing an add-on?

 

A change of monthly plan might not take effect until your next bill date, an add-on should be somewhere between immediate and 24hours.

 

Logging into myEE online account or using the myEE app should help you check.

View solution in original post

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by Contributor
Contributor

Re: Upgrading sim only contract with existing sim card

Thanks for replying :). It is a change of monthly plan. I will wait for the nect billing date and see what happens

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by Ace Contributor
Ace Contributor

Re: Upgrading sim only contract with existing sim card

I upgraded yesterday and my new sim only plan was active within an hour.

 

The email confirmation said "Your price plan will normally change within the next one hour, however please keep in mind this can take up to 24 hours to change over."

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